What this skill does
Collect, analyze, and act on customer feedback to improve your product and business. Use when building feedback systems, running customer interviews, analyzing feature requests, measuring satisfaction (NPS, CSAT), or closing the feedback loop. Covers feedback collection methods, interview techniques, analysis frameworks, and how to decide what feedback to act on. Trigger on "customer feedback", "collect feedback", "user research", "customer interviews", "NPS", "feature requests", "feedback system".
Customer Feedback is part of the Developer Tools category — developer tools that help your agent write, review, debug, and ship code. You can install it on its own or alongside other developer tools skills from the OpenClaw catalog.
How to install Customer Feedback
The easiest path is via the OpenClaw Easy desktop app — one click, no terminal required:
- Download OpenClaw Easy for macOS or Windows (free, one-click installer, ~30 seconds).
- Open the in-app Skills panel.
- Search for
customer-feedbackand click Install. - The skill activates automatically when an incoming message matches its description.
Install from the command line
If you already run the OpenClaw CLI, add Customer Feedback with a single command:
openclaw skills add customer-feedback
This pulls customer-feedback from ClawHub and installs it into ~/.openclaw/skills/customer-feedback/. Restart the OpenClaw gateway afterwards so the new skill is discovered.
How to use Customer Feedback
Once installed, Customer Feedback activates on its own: when an incoming message on WhatsApp, Telegram, Slack, Discord, Feishu or Line matches the skill's description, your OpenClaw agent loads it and runs the workflow. You can also trigger it explicitly by describing the task in chat. No extra configuration is required after install.
Manual install (advanced)
If you prefer manual installation:
- Click the Download .zip button above to grab
customer-feedback-0.1.0.zipdirectly from our S3 mirror. - Unzip into
~/.openclaw/skills/customer-feedback/(create the directory if it does not exist). - Restart OpenClaw Easy (or the OpenClaw CLI gateway) so the new skill is discovered.
Frequently asked questions
How do I install Customer Feedback?
Install Customer Feedback in the OpenClaw Easy desktop app by opening the Skills panel, searching for customer-feedback, and clicking Install. From a terminal you can run: openclaw skills add customer-feedback. Either way the skill is placed in ~/.openclaw/skills/customer-feedback/.
Is Customer Feedback free?
Yes. Customer Feedback is free and open-source, distributed under the Apache-2.0 license through ClawHub. No account or payment is required to download or run it.
What does Customer Feedback do?
Collect, analyze, and act on customer feedback to improve your product and business.
Related: more developer tools skills
If Customer Feedback looks useful, you may also want to check out other developer tools skills in the OpenClaw catalog:
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Free, open-source · Apache-2.0 · Works with Claude, ChatGPT, Gemini, or local Ollama models